Conflict is a natural part of negotiation, especially in high-stress environments like healthcare. To handle conflict: - Stay Calm: Maintain a calm demeanor to prevent the situation from escalating. - Focus on Interests, Not Positions: Understand the underlying interests behind each party’s stance, rather than focusing on their stated positions. - Seek Win-Win Solutions: Look for solutions that benefit all parties, rather than a zero-sum outcome where one party wins at the other’s expense. - Mediate if Necessary: Sometimes, involving a neutral third party can help facilitate a resolution.
