Patient reviews play a significant role in healthcare for several reasons: 1. Quality Improvement: Reviews highlight areas where nurses excel and areas needing improvement, driving better patient care. 2. Trust Building: Positive reviews can build trust and reputation for healthcare facilities. 3. Patient Satisfaction: Understanding patient experiences helps in tailoring services to meet patient needs more effectively. 4. Performance Evaluation: Reviews serve as an additional metric for evaluating nursing performance alongside clinical outcomes.
