What Skills are Taught in Conflict Resolution Training?
Conflict resolution training typically covers a range of skills, including:
- Communication Skills: Effective communication is fundamental in resolving conflicts. Training often includes active listening, assertive communication, and non-verbal communication techniques. - Emotional Intelligence: Understanding and managing one's own emotions, as well as recognizing and empathizing with the emotions of others, is key to resolving conflicts. - Problem-Solving: Nurses are trained to identify the root cause of conflicts and develop practical solutions. - Negotiation: Skills in negotiation help nurses find mutually acceptable solutions to conflicts. - Mediation: Training may include techniques for mediating conflicts between other parties.
