What Are Some Effective Strategies for Nurses to Improve HCAHPS Scores?
Nurses can employ several strategies to improve HCAHPS scores, such as actively involving patients and their families in care decisions, which fosters a sense of partnership and trust. Practicing active listening and ensuring that patients understand their care plans can significantly enhance communication scores. Additionally, creating a welcoming and supportive environment can help patients feel valued and respected, leading to higher satisfaction.
