What Should Healthcare Facilities Do to Mitigate Risks?
Healthcare facilities can implement policies and technologies to mitigate the risks associated with spoofed phone numbers:
- Caller ID Verification Tools: Invest in technologies that can help verify the authenticity of incoming calls. - Education Programs: Conduct regular educational programs for staff on the dangers of spoofed numbers and how to handle them. - Incident Response Plans: Develop and implement incident response plans to address potential breaches or disruptions caused by spoofed calls. - Policy Development: Establish clear policies regarding communication protocols and the sharing of sensitive information over the phone.
