What are the Core Components of De-escalation Training?
Effective de-escalation training typically includes:
Communication Skills: Techniques like active listening, open-ended questions, and empathetic responses. Behavioral Cues: Recognizing signs of escalating behavior such as body language, tone of voice, and facial expressions. Environmental Control: Strategies to create a calming atmosphere, such as reducing noise and providing personal space. Stress Management: Techniques for both patients and nurses to manage stress and anxiety effectively.
