Nurses can take several steps to improve direct communication:
1. Active Listening: Pay full attention to the speaker, avoiding interruptions, and showing empathy. 2. Clear Language: Use simple, non-medical terminology when speaking with patients to ensure they understand. 3. Confirm Understanding: Ask patients to repeat back information to confirm they understand. 4. Non-Verbal Cues: Pay attention to body language, eye contact, and facial expressions, which can provide additional context. 5. Documentation: Accurately document all communications in patient records to ensure continuity of care.
