Are There Any Tools or Frameworks to Help Manage Conflicts?
Yes, several tools and frameworks can assist in managing conflicts within nursing. The DESC (Describe, Express, Specify, Consequences) script is a structured method for addressing conflicts assertively without being confrontational. The SBAR (Situation, Background, Assessment, Recommendation) framework is another useful tool for communicating effectively in high-stakes situations. Additionally, organizations can implement formal grievance procedures that provide a clear path for addressing and resolving disputes.
